<p>Covisian is Italian Leader BPO market in the contact center field. We stand out for our ability to offer highly innovative services that have a strong impact on customer care models, in the perspective of a continuous improvement of the Customer Experience.</p>

<p>Covisian was established in January 2016 through an initiative of the Aksia fund established from the merger of two historic enterprises in the sector: Visiant, specialized in end to end services, developed technologies and competences in the field of big data and analytics. Contacta, a consolidated enterprise operating in the sector, is well known on the market for its robust methodology and for its strong innovative skills in operating processes.</p>

<p>We support companies in the continuous improvement of Customer Experience providing responsive solutions in which the most sophisticated predictive analysis techniques enable innovative business models.</p>

<p>Five thousand professionals, supported by strict operational processes, manage customer relationships of well-known brands with the awareness of &ldquo;holding the companies&rsquo; heart in their hands&rdquo;.</p>

<p>We want to reinvent the BPO by introducing new business models established on sharing of objectives with our Partners. We want to be the point of reference of a profoundly different outsourcing approach where technology enhances people&rsquo;s talent in creating relationships of value.</p>

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